mdDigest's Technical Assistance Center provides commercial grade support for the mdDigest e-Health Groupware Community Edition and Enterprise Edition. Support from mdDigest extends to all DotNetNuke 5.x modules and themes, as well as custom code. We've built a team of experienced and knowledgeable DotNetNuke support engineers to provide assistance and to extend your in-house expertise, enabling you to deploy mdDigest e-Health Groupware with confidence.
Issue Resolution and Advice
The mdDigest support team provides technical assistance throughout the process of installing, operating and maintaining your mdDigest installation. From the beginning of your installation process through application development and ongoing maintenance, mdDigest provides seasoned technical support to ensure your project's success.
Additionally, our support engineers can provide proactive advice and best practice guidelines for configuring your mdDigest sites for maximum performance. Premium subscribers gain access to advice and best practices in the following areas:
- Module selection
- Module development
- Security
- Performance
- Architecture
Communication Channels
With your mdDigest Support subscription, you gain access to a variety of support communications channels, based upon your subscription level. From subscriber forums to web based case management, email and telephone support, you can choose determine the communication channels that best meet your requirements.
Based on your subscription plan, you can communicate with the mdDigest Technical Assistance Center across a variety of channels and will receive an initial response according to the plan's service level.
Basic Plan
- Hours of Service: Monday - Friday 8 am to 5 pm EST North America and Europe
- Support Access: Web /Email/Self-service Knowledge Base
- 4 Hour initial response time
Professional Plan
- Hours of Service: Monday - Friday 8 am - 8 pm EST in Americas 8 am - 6 pm CEST in Europe
- Support Access: Web /Email/Phone/Self-service Knowledge Base
- Web-based case management
- 2 hour initial response time
Enterprise Plan
- Hours of Service: 7 days 8 am - 8 pm EST in Americas 8 am - 6 pm CEST in Europe
- Support Access: Web /Email/Phone/Self-service Knowledge Base
- Web-based case management
- 1 hour initial response time
Case Management
The mdDigest Technical Assistance Center provides a web-based case management system to track support tickets from submission through to resolution. Assign contacts and speed resolution by increasingly visibility for all of your mdDigest Support contacts.
Call 678-521-1798 or email sales[at]mddigest.com
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